Returns/Refunds Policy
Return Policy
Queen Baeleit is committed to ensuring the 100% satisfaction of our art collectors! That's why once you’ve received an original artwork, we'll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund.
You may return any eligible artwork (i.e. artwork that is not one of the or Final Sale items, listed below), provided that it is returned to the artist in its original condition and packaging.
The return guarantee is NOT applicable to the following final items:
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Framed/Matted Edition Prints
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Limited Edition Works
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Artist Proofs
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Special Collection Works
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Commissions or Personalized Work
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Sale Items
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E-Gift Cards
** Please note: artworks that have been altered i.e (stretched, cropped, and/or modified or damaged in any way) after purchase are not returnable.
From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund. We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned.
So, if you receive artwork you’ve purchased from Queen Baeleit and are not fully satisfied, you have:
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Seven (7) days to contact us about your intent to return the work
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Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us; you must first contact us.***